• Wednesday, September 25,2019

MoI Launches the Fifth Customer Happiness Diploma

The Ministry of Interior (MoI) represented by the Happiness Directorate General, and in cooperation with the Etisalat Academy, launched the program of the fifth Customer Happiness Diploma for 2019. The program will be attended by 209 employees from 49 governmental and semi-governmental entities at the UAE level.

The launch was attended by Major General Salem Mubarak Al Shamesi, Assistant Undersecretary of the Ministry for Resources and Support Services; Colonel Nasser Khadem Al Kaabi, Director General, the Happiness Directorate General at the Ministry of Interior; and Salem bin Tres Al Qamzi, from the Etisalat Academy; along with a number of MoI officers.

Major General Salem Mubarak Al Shamesi, said that the launch of the fifth batch of the customer happiness diploma program comes in line with the wise direction of our government to delight the customers and achieve the welfare of the community and within the national program of happiness and quality of life. The Ministry of Interior is keen to achieve the aspirations of the senior leadership in providing outstanding services to customers from all segments of society, and strengthen cooperation and coordination relations with its partners in the government and private sectors.
Colonel Nasser Khadim Al Kaabi, Director General of the General Administration of Happiness, said that the Ministry of Interior is implementing this program in cooperation with the Etisalat Academy and with international accreditation from the International Association for Business Training, for the fifth year in a row. In the field of customer service and happiness, in accordance with the latest practices and international standards and standards of the global system of classification of services.
He explained that the diploma of customer happiness takes four months, the participants receive over three semesters of 95 credit hours, theoretical lectures, practical training, workshops and field visits, to see the best international standards in the field of customer service, and in three geographical areas, Abu Dhabi and Dubai And Ras Al Khaimah.
He stated that the program includes several training axes, the most important of which are the positive, happy and positive culture of the institution in government work, effective communication and professional and professional dealing and the possibilities of customer happiness, innovation and creativity in the happiness of dealers and artificial intelligence and the last axis dealing with the positive team.
He pointed out that the mechanism of monitoring and measuring performance and the impact of training on associates is through the application of best practices in measuring the impact of training, and know the results, in order to raise the front-end staff to the highest levels and to delight customers.
In conclusion, Colonel Al Kaabi thanked the parties participating in the diploma and their keenness to cooperate and coordinate continuously to benefit from the Diploma of Customer Happiness, expressing his hope that this diploma will achieve the desired objectives in developing the performance of the government employee in the UAE.