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Page last updated: November 29, 2016
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Service Category
From Government to Business, From Government to Government, From Government to People
Sector
Policing General Head Quarter
Service Beneficiary
Individuals(Citizen, Resident, Visitor)
Service Channels
User manual
906 KB
Estimated Delivery Time
1 working day
Service Card Rating
  • Service Description

    Service Description
    A service provided by the Criminal Investigations Department, by which a Police Clearance Certificate (PCC), also known as a Certificate of Good Conduct, is issued.
  • Service Execution Steps

    Smart Application
    • Access to police services – Police Clearance Certificate (PCC) issuance service
    • Fill in the information and pay applicable fees through electronic payment cards 
    • Delivery via e-mail or courier, as requested by the applicant
    Website and Interactive Site
    • Access to police services – Police Clearance Certificate (PCC) issuance service
    • Fill in the information and pay applicable fees through electronic payment cards 
    • Delivery via e-mail or courier, as requested by the applicant
    Service Centers
    • Visit a service center – request Police Clearance Certificate (PCC)
    • Fill in the application form and pay applicable fees through electronic payment cards 
    • The PCC can be collected at the service center.
    "To apply for a service, please register through the MOI website or the smart APP"
  • Support Documents Required

    Support Documents Required
    • If the application is submitted via the website or smart phone application, no documents are required.
    • If the application is submitted via the service centers, you need the following: - An ID card - A letter from the beneficiary
  • Service Requirements

    Requirements
    • Applicants must apply in person, in case they have requested the criminal clearance status from a service center.
  • Service Fees Details

    Arabic Certificate
    50 AED
    English Certificate
    150 AED
    Electronic Payment


    Manual Payment
    Payment is made by credit card (Visa, MasterCard) activated for use on the internet

    Payment is made by credit card (Visa, MasterCard) and cash payment
    • Cash payment is not available in all service centers
    • Local fees might be added according to the Emirate
    Delivery charge if the application was submitted via the website or smart application (13 AED)
  • Terms & Conditions

    Terms & Conditions
    • The applicant must hold an Emirates ID and a set of fingerprints registered at the time of issuing the ID
    • A statement that the applicant does not have any pending criminal convictions shall be submitted. 
    • If the applicant lives outside of the United Arab Emirates, the certificate will be issued in the name of the UAE Embassy in the applicant’s country of current residence; to be indicated in the beneficiary information. 
    • If the applicant does not have a photograph in the criminal justice system’s database, he will be asked to visit the Naturalization, Residency and Ports Department to update the existing data and information. 
    • If the applicant’s full name in English does not match the Arabic, he will be asked to visit the Naturalization, Residency and Ports Department to update the existing data and information.
  • Working hours to provide service

    Smart Application

    24/7

    Website and Interactive Site

    24/7

    Service Centers

    According to the working hours of the service centers

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