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THE FEATURES AND SERVICES YOU WANT TO BE PROVIDED WITH SMART APP

Page last updated: December 29, 2020
Advice Subject: 

MOI is keen on involving the public on enriching and enhancing its provided services. That task is easier now due to MOI smart government and smart channels such as MOI smart app and portal. To achieve that MOI introduced  "Opinions page" over its website to grant  users and community the right to share their opinions.

Advice Objective :

Grant users and community the right to share their opinions and suggestions with MOI to make sure we are taking the right decisions.

Decisions can be expected :

As we have proposed the subject of "Share your opinion with us on updating the current design of the Ministry of Interiors mobile application to suggest the characteristics and services that meet your aspirations and expectations", which will be launched in the first quarter of 2018.


Solutions

We received a lot of opinions and suggestions, here are some of the frequently repeated observations

Show all important user information in one place (DashBoard)

Difficulty accessing information and service details

Completely redesigned the application

The application form is outdated and old

Develop MOI chatbot and taught it all the information needed

Difficulty in communicating with the call center

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