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FAQ

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FAQ

1. I can’t change my driving license test day?

Please note that you can change only one time. In case it was changed before, the user cannot reschedule it again, also he should ensure the date of the test as the website does not offer this service. Should ensure the availability of the test dates test dates are provided by the traffic management.

2. How can I ensure the payment process was successful?

You will be notified by sms, or you can login to your account and ensure that it was payed, or by checking the invoices available on the members services section in the website.

3. How can I offer a suggestion?

For any complains or suggestions, you can use one of the following:

You can call our service center on the toll number 8005000.
Online live chat on our website and smartapp.
submit the request online via our online complaining system www.fms.ae

4. How can I remove my account permanently

This can be done only by calling our service centers on 8005000.

5. Is it possible to obtain TO WHOM IT MAY CONCERN certificate for a prisoner?

Yes, this service is available in General Department of Punitive & Correctional Establishments. You can issue the certificate which states that the prisoner is in jail or End of condemnation.

6. Where can I issue a good conduct certificate in English?

Good conduct certificate can be issued in English from our options online and via the mobile app. Or you can refer to the Directorate General of the Federal Criminal Police or any police station to obtain it manually.

7. Can I issue a Certificate of Good Conduct while there is a pending traffic case against me?

Yes you can.

8. Requesting help regarding the method of paying the violations and penalties through the website and the smart app.

The Ministry of interior has a 24/7 live support through our website and smart app:

Live chat support is connected with our service channels, through our smart app or the website, as the user can get the information required and request assistance.
Call our service centers: 8005000.